Refund policy

Return & Refund Policy

Last updated: November 10, 2026

Thank you for shopping at The Boardie (theboardie.shop). We want you to be completely satisfied with your purchase. If you are not, we are here to help.

Returns

You have 30 days from the date you receive your item to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Please contact us at support@theboardie.shop with your order number before sending anything back.

Once your return is approved, we will send you a return shipping address and instructions. Items sent back without first requesting a return will not be accepted.

Damaged or incorrect items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right at no cost to you.

Refunds

Once we receive and inspect your return, we will notify you by email whether your refund has been approved. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since your refund was approved, contact us at support@theboardie.shop.

Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is accepted, place a new order for the replacement.

Order cancellations

Orders can be cancelled free of charge before they ship. Once an order has shipped, it must be handled as a return.

Contact us

The Boardie
1784 Antelope Valley Ave
Henderson, NV 89012-3408, United States
Email: support@theboardie.shop
Phone: +1 (725) 263-1538